FAQ
Have a question?
Please see below for answers to common questions from customers
Products
How do I know my size?
Our pieces generally run true to size, but fits can vary slightly. This applies to kids and baby sizing too, so we recommend checking the product descriptions for style-specific notes. For extra guidance, follow us on IG @shiki for real-life fit guides!
Caring for your SHIKI
Good things deserve good care. Wash cold. Dry flat. Skip the drama (aka harsh chemicals).
The SHIKI Difference
Our products are built with durability and craftsmanship, designed to last you from season to season. We created these pieces with effortlessness in mind. Perfect for hectic mornings with toddlers and kids. Premium fabric blends only, for all our pieces. Gentle enough for even the softest skin.
Returns
What is SHIKI's return policy?
Returns +exchanges are accepted within 14 days of delivery. View our full return policy. To start a return or exchange, email us at info@shikiclothing.com.
Orders & Shipping
Where do you ship?
We offer domestic and international shipping! If you’re ordering from outside the U.S., just a heads-up: your package will ship from the United States, and any duties, taxes, or import fees will be your responsibility.
How much is shipping?
Shipping’s a flat $10 — or free when you spend $200+! International shipping is calculated at checkout and doesn’t qualify for free shipping.
When will my order ship?
Our Laguna Knit Sets are a pre-order and will ship late November.